Refund policy

RETURN POLICY

Your complete shopping satisfaction is our No.1 Priority

However if due to some unforeseen situation or circumstances you are not happy with the product then the following terms apply for a mutually consented resolution of the situation

 

• Contact Modern4U first via email if you have a problem

• Always be sure to report your problem within 48 hours of receiving the item in question

Please refrain from sending back an item without contacting us. It's very important that you DO NOT send the item back to us until you have verified with us and no credit or replacement shall be given on such item.

To be eligible for a return :

Your item must be unused and in the same condition that you received it and  in its original packaging.

Proof of purchase must be provided. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If  the return of goods is approved, then your refund will be processed, and a credit will automatically be applied to your bank card or original method of payment.

 If an item you wish to return was purchased as a gift, please follow return policy.

If you have received a damaged item or if the item you received was not the item you ordered :

please contact us by email within 48  hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you contact  us, we'll give you instructions on how to proceed.

 

For hygiene purposes underwear and socks will not be exchanged.

The following will NOT be regarded as defects and will not entitle you to a return under this section.

• faults resulting from normal wear and tear;
• damage arising from negligence, user abuse or incorrect usage of the product
• damage arising from a failure to adequately care for the product;
• damage arising from unauthorised alterations to the product.

 

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company or bank it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Modern4U...

 

SALE ITEMS (if applicable)

Only regular priced items may be exchanged or refunded, unfortunately sale items cannot be exchanged or refunded.

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@modern4u.co.za. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@modern4u.co.za.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.